Once your order ships, you'll receive a confirmation email with a tracking link. You can also sign in to your account at any time to check your order status.

We process orders quickly to ensure timely delivery, but if you contact us within 2 hours of placing your order, we'll do our best to accommodate any changes.

An account isn't required, but creating one makes it easier to view past orders, save shipping details and track current deliveries.

We're here to help. Reach out to us at info@mistjewels.com with your order number and a photo of the item, and we'll resolve the issue as quickly as possible.

Enter your code in the "Gift card or discount code" field at checkout. Only one promo code can be used per order.

Every piece arrives in our signature packaging — perfect for gifting. You can also add a handwritten note at checkout for a personal touch.

We offer standard and express shipping. Delivery times and fees are calculated at checkout based on your location.

Yes — with a few exceptions, we ship worldwide. Customs duties and other taxes may apply and are the recipient's responsibility.

Standard shipping usually takes 3–7 business days. Express delivery is available for faster shipping.

We accept returns within 15 days of delivery. To be eligible, items must be unworn and in their original packaging.

Start your return through our online Returns Portal, or contact our team at info@mistjewels.com for assistance.

Original shipping fees are non-refundable unless the return is due to an error on our part.

Our pieces are made from 925 sterling silver and recycled bronze, double-plated with 18K and 24K gold. Every design is finished by hand for lasting wear and comfort.

Our pieces are crafted with high-quality gold plating and vermeil for a brilliant finish. We do not currently offer solid gold designs.

With proper care, your pieces will retain their beauty. Gold plating naturally wears over time, while silver may develop a soft patina.

How should I care for my gold-plated jewelry? Avoid water, chemicals and abrasives. Gently clean with a soft cloth, and store each piece in its own pouch or box when not in use.

To keep your jewelry shining and prevent tarnishing, we recommend removing your pieces before showering, swimming or washing your hands.

We don't currently offer resizing, but we do provide professional cleaning and minor repair services. Contact our team for details.